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Installation Guide


We take care of the basics!

Send out an estimator to measure the rooms and determine the best plan of action. We will also provide a local professional installer who in familiar with your flooring needs to install in your home. The installation team will need to use electricity to power their tools as well as an area where they can work.

Installers will more your furniture, for a small fee, and keep the process as easy as possible for you. While our installers will be happy to move the bigger items, you will still need to move the small things such as lamps, televisions or any other breakables before the installers arrive. We do not want any of your precious items being harmed during the installation process. We cannot hook up or unhook gas lines.

Once the installer begins work, they will be responsible for removing and disposing of your old carpet. The remove the moulding or trim in the room and prepare the subfloor. Even if all goes to plan, accidents happen and if some of the moulding or trim is broken in the process, it is your responsibility to replace it in most cases. At some point, the installer may also need to remove  doors to complete installation, and if the carpet is thicker, the door might need trimmed to fit before reinstall. If that is the case, our installers will not perform any carpentry work, so it will be your responsiblity to trim them yourself or hire another professional to reinstall the door.


Before any work begins, we will typically visit your home to inspect the area and measure for your flooring. Feel free to ask anything regarding the installation process at that time.

Once the process has being, any and all rooms that are a part of the installation should be off-limits to you, your family, and your pets until the project is complete.

You should set aside some time to move any furniture out of the installation rooms. Same as any floor install, we ask that you remove any breakables, furniture or precious items to a safe place. We provide, for a small fee, assisstance in moving any appliances or furniture. It is important to have the room clear for the installers, unless you have opted for us to move the furniture for you.

All sorts of flooring needs to acclimate to your home before the installation can begin. This means that the flooring will be delivered to the space to sit, normally in an unused room, for a few days while it adjusted to the temperature and moisture of the home. As small as it sounds, this is one of the most crucial steps in the hardwood installation process as it insures the wood is ready to be put in.

While most installers will set up outside, there might be a bit of noise and dust for the days of installation. Depending on the type of hardwood you purchased, the installers will be making cuts and altering the flooring to the space. At this point in the installation process, if there is any issues with the subfloor, they will be dealt with. This may incur extra charges.

Once the project is complete, your installer will advise you to keep off of the new flooring for a little bit of time to allow the flooring adhesive to set properly. After that time, furniture and all other items can be put back in the room. You may consider purchasing felt or rubber pads to minimize any scratches or dents during moving. At this time, it is also a good idea to test any appliances that were moved during the installation process to insure that there are no leaks or electrical problems.


As per usual, we will send out an estimator to measure your rooms and determine the amount of flooring for your needs.

We provide assistance with moving furniture for a small fee, and will ask you to remove any breakables or precious items out of the room before the installers arrive.

Once the installation beings, your installer will be responsible for prepping your flooring for the new installation. This could mean removing the old flooring, patching or sanding the existing floor in order to remove any bumps that would make the floor uneven. We will remove and dispose of your old flooring, but a good idea would be to confirm with your installer before they being.

While prepping the floor the installer will also remove any moulding or trim in the room. They can be fragile, and accidents do happen, so if something were to break during this process, it is up to you to replace those pieces, in most cases. Our installers are not trim carpenters. We can install quarter round but trim carpenters are professionals.

It is very important to be home during the installation to make any last minute decisions if any issues arise but make sure you watch from a distance.

Tile and Stone

We will send out an estimator to measure and determine how much tile is needed for your installation. After the measurement is done, and style of tile determined, we will provide a professional installer who has all the necessary experience to create an amazing flooring experience. An estimate will give you an approximation on the cost and type of tile or stone, but if you have any questions regarding the process or time table, do not hesitate to ask your estimator or installer.

The majority of installations are in places where tile already exists, so removing the original flooring can be a time intensive process if the previous installers did the job correctly. Check with your installer before they begin to see if removal and disposal of the old flooring is included in your price.

The subfloor is the basic for any flooring job, so ensuring that is clean and prepped properly is crucial. This is the next step in the installation process. Concrete subfloors typically only require cleaning and maybe minor crack repairs. Newly poured concrete subfloors will require proper curing time. Any other type of subfloor will require the installation of a concrete backer board. It is important to note that the backer board may raise the height of your flooring and require different transitions between rooms.

Prepping your floor may involve a lot of stripping, sanding, dust and power tools. This process will likely be messy and noisy, but in the end, should be worth the minor inconvenience.

Once the subfloor is ready, the installation crew will begin the install with the spread of mortar and grout as they lay the tile. The installation team will also need an area outside, preferably covered, to cut and adjust your tile before laying it. This process typically requires the use of a wet saw, which is noisy and can make a small mess. This is why we ask for a space outdoors, to reduce the mess inside.

Once the grout goes down and the tiles are set in place, your installation is nearly finished. It it important to note that the tile installation is not properly finished until a few days after the team leaves the house. New tile needs time to cure and solidify. The new flooring should not be walked on for at least 48 hours after the tiles are laid, and any bathroom or kitchen installs should remain completely moisture free for a couple of days so the grout can completely dry.



Before any work begins, it is important to have us come out and measure the space to get a good idea of your flooring needs. We provide this service free of charge and have all of the experts here to give you the best estimate possible.

While the time estimate given to you by your estimator and installer is almost certainly correct, unforseen problems are always a possibility. Because of this, we ask that you build in a couple extra days into the timeline of your project to ensure its success.

Typically, if you live in a climate-controlled home, your laminate will be ready to install as soon as you want. Sometimes, there are extreme temperature changes and the flooring will need to acclimate to the temperature and moisture levels of the house. If this is the case, the laminate will need to sit in the home for at least 48 hours before installation.

You should set aside time to move the furniture in your space before the installers arrive. If you would like, we can move the furniture or heavy appliances out of the room, for a small fee. Anything breakable, delicate or precious should be moved out of the room as well to avoid anything being damaged by accident.

Unlike most flooring, laminate can be installed over most pre-existing surfaces. While that is true, you may need to have the old flooring to accomodate for doors and transitions between rooms. Should you need to remove the old flooring, we can do that for you, for a small fee. 

Removing any molding and baseboard before we begin installation. We can do that for you, but it is not uncommon to need to repaint or patch those after removal and before reinstallation. It is wise to find a professional to do this for you, if needed, as our installation teams do not do carpentry work of this volume. 

The installation can be rather noisy and disruptive when the floor is being cut and trimmed. While this is a slight inconvience, the end result of your beautiful new flooring should make this disruption worth it. 

In general, every room in which a flooring installation will be taking place should be off limits to you, your family, and your pets until the installation is complete.

After the installation is complete, it is a good idea to stay off of your new flooring for a small amount of time to let any adhesives that might be used in the process to set. As you or we move the furniture back, this might be a good idea to consider felt or rubber pads for the bottom of your furniture. This will help minimize any scratches, dents or harm that could come to the new flooring. It is also a good idea at this point to check any appliances that might have been moved before the installation process to make sure there are no leaks or electrical problems.